All services provided by Nova Hosting may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United Kingdom federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Nova Hosting from any claims resulting from the use of service which damages the subscriber or any other party.
Prohibited are sites that promote any illegal activity or present content that may be damaging to Nova Hostings' servers, or any other server on the Internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:Pirated Software
Hacker programs or archives
All account plans come with a predetermined amount of disk allowance. We monitor all accounts and bill £1.00 for each gig of disk exceeded. This amount is not prorated, meaning that 1 MB - 1 GB will be treated and billed as the same.
"Unlimited" features: Where we say, in this Agreement or on the Website generally, that features of the Services are "unlimited", that is always subject to fair use; your use of the Services for what a reasonable person might consider to be the provision of an standard public available website.
We currently do not allow IRC or IRC bots to be operated on our servers.
Any attempt to undermine or cause harm to a server or customer of Nova Hosting is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.
Refusal Of Servcice
We reserve the right to refuse, cancel or suspend service, at our sole discretion. All sub-networks, distributive hosting sites and dedicated servers of Nova Hosting must adhere to the above policies, with the exception of system resources in respect to dedicated servers.
By the Account Activation Date of each month, Nova Hosting shall either:
Debit the client's credit card (when such information has been provided by the client); or
Deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to Nova Hosting by no later than the specified payment due date. Nova Hosting shall be entitled to immediately terminate this agreement for client's failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client's responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.
Certain services carry a setup fee charged by Nova Hosting to client, which must be paid by client in order to have use of said services. If the client terminates this agreement, client shall be responsible for any and all outstanding fees owed to Nova Hosting and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.
Money Back Guarantee & Refund Policy
We offer a 24 hour Money back guarantee for new customers on certian services. Please note domains, VPS servers, Dedicated Servers and SSLs are none refundable under any circumstances.
Refunds:If client has retained the services for one year and has pre-paid Nova Hosting for such services, refunds may be issued at the discretion of management, for any unused full month of the services, upon client's request. Therefore, if client's account is cancelled at any point during the one-year term, client will be entitled to a refund for the months remaining, after notice given by the 25th day of the preceding month.
Any account deactivated due to non-payment will require a reactivation fee of £20.00 prior to reactivation.
We DO NOT refund partial monthly fees to accounts. We require 30 days notice for a cancellation of a dedicated server.
Refusal Of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
Limitation Of Liability
Nova Hosting shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Nova Hosting servers going off-line or being unavailable for any reason whatsoever. Furthermore, Nova Hosting shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Nova hostings' servers. All damages shall be limited to the immediate termination of service.
Violations of these Acceptable Use Policies should be referred to [email protected] All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.
Nova Hosring cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by Nova Hosting are resold. Thus, certain equipment, routing, software and programming used by Nova Hosting are not directly owned or written by Nova Hosting. Moreover, Nova Hosting holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as Nova Hositng sees fit.
By activating your account with Nova Hosting, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.
If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.
Server uptime guarantee
Nova Hosting guarantees 99% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime. Nova Hosting reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.